Privacy Policy

XANVOR is a house brand of Zenko Inc. ("we", "us", "our"), operating from Near Jahanasheen Shadi Hall, Babriyan, Lal Bagh, Faiz Gunj, Moradabad 244001, Uttar Pradesh, India. This Privacy Policy explains what information we collect when you browse xanvor.com or contact us about our metal handicrafts, and how that information is handled.

1. Information we collect

We collect only the information needed to respond to your enquiry and to fulfil orders or sample requests.

• Information you provide: name, business or studio name, email address, phone number, country and the contents of any message or trade enquiry you send through our forms or directly via email.
• Order & shipping information: for confirmed orders, billing address, shipping address, GST/VAT or import details where applicable, and the purchase order itself.
• Technical information: standard server logs (IP address, browser, pages viewed, timestamp) collected by our hosting provider for security and uptime purposes.

2. How we use it

• To reply to trade enquiries, quote requests and sample requests.
• To process, manufacture, pack and ship confirmed orders.
• To send transactional updates about your order (dispatch notice, tracking, customs paperwork).
• To meet legal, tax and export-documentation requirements in India and in the destination country.

We do not sell, rent or trade your personal information. We do not send marketing email without your prior, explicit consent.

3. Who we share it with

Personal information is shared only with parties that are necessary to deliver your order or run the site:

• Shipping & logistics partners (e.g. DHL, FedEx, India Post, EMS, freight forwarders) for delivery and customs clearance.
• Payment processors, when payment is taken through them, for billing reconciliation.
• Our hosting and email infrastructure providers, which process data on our instructions only.
• Tax authorities and regulators where Indian or destination-country law requires disclosure.

4. How long we keep it

Enquiry correspondence is retained for up to 24 months from your last contact. Order records (invoices, shipping documents, customs paperwork) are retained for the period required under the Indian Income Tax Act, the GST Act and the Customs Act — typically eight financial years.

5. Cookies

The site uses a minimal set of first-party cookies and local storage for functional purposes (remembering your enquiry draft, basic site analytics). We also use Google Ads conversion tracking (Google LLC) and the Pinterest tag (Pinterest Inc.) to measure which of our ads lead to enquiries; these set their own cookies. You can block them in your browser settings or with a standard content blocker without losing any function of the site.

6. Your rights

You may at any time request access to the personal information we hold about you, ask us to correct or update it, or ask us to delete it where we are not legally required to retain it. Write to us at the address below.

7. Security

The site is served over HTTPS. Enquiry data is held on access-controlled servers and shared internally only with the trade and despatch desks that need it to do their work.

8. Changes

If this policy changes, the revised version will be posted on this page with an updated "Last updated" date.